Rapid Spawn Terms of Service
EFFECTIVE:
LAST UPDATED:
1. INTRODUCTION
Rapid Spawn (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our services.
This Privacy Policy forms part of, and should be read together with, our Terms of Service and Acceptable Use Policy.
2. SCOPE
This Privacy Policy applies to all Rapid Spawn services, websites, billing systems, and communications, including but not limited to:
Game server hosting
Web and WordPress hosting
Billing and account management systems
Support interactions and communications
Discord support channels and moderation activity
3. INFORMATION WE COLLECT
We may collect the following categories of information:
3.1 Personal Information
Name, email address, and contact details
Billing address and payment-related identifiers
Account credentials, user IDs, and service identifiers
3.2 Technical & Usage Data
IP addresses, access logs, and timestamps
Browser type, device information, and operating system data
Service usage metrics, performance data, and diagnostic logs
3.3 Support & Communication Data
Support tickets, emails, and correspondence
Live chat and Discord communications
Abuse reports, moderation actions, and enforcement records
4. HOW WE USE INFORMATION
We use collected information for the following purposes:
Providing, maintaining, and improving our services
Processing payments and preventing fraud
Communicating with clients regarding services and accounts
Providing technical support and customer assistance
Monitoring system performance, reliability, and security
Enforcing policies and agreements
Complying with legal, regulatory, or law enforcement obligations
5. PAYMENT PROCESSING
Rapid Spawn does not store full payment card details.
Payments are processed securely by third-party payment processors (such as Stripe), which handle payment information in accordance with their own privacy and security practices.
6. DATA SHARING & THIRD PARTIES
We may share personal information with trusted third parties where necessary to provide our services, including:
Billing and client management platforms (e.g., WHMCS)
Payment processors (e.g., Stripe)
Datacenters and infrastructure providers
DDoS protection and security service providers
Monitoring, analytics, and logging services
Legal or regulatory authorities where required by law
We do not sell personal information to third parties.
7. COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
Maintain user sessions and authentication
Improve website functionality and user experience
Analyze traffic patterns and service usage
You may disable cookies through your browser settings; however, doing so may affect site functionality.
8. DATA RETENTION
Personal information is retained only for as long as reasonably necessary to:
Provide and maintain services
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and applicable obligations.
9. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of data transmission or storage is completely secure, and Rapid Spawn cannot guarantee absolute security.
10. USER RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of personal data, subject to legal and contractual obligations
Object to or restrict certain processing activities
Requests may be submitted using the contact information below. We may require verification of identity before fulfilling requests.
11. INTERNATIONAL DATA TRANSFERS
Personal information may be processed or stored in jurisdictions outside your country of residence, including Canada and the United States.
By using our services, you consent to such data transfers in accordance with this Privacy Policy.
12. CHILDREN’S PRIVACY
Rapid Spawn services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child’s information has been collected in error, please contact us so we can take appropriate action.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
14. CONTACT INFORMATION
Privacy-related inquiries may be directed to:
support@rapidspawn.com
- support@rapidspawn.com
